Shipping policy
Shipping Policy
We deliver quickly, safely, and smoothly — here's everything you need to know
Order processing time
Orders are processed within 1–2 working days after confirmation. Our team always strives to dispatch on time.
Processing may extend due to
- High order volumes
- Festival rush
- Government holidays
- Courier delays
Standard shipping (Pan India)
| Shipping fee | ₹49 |
| Delivery time | 3–7 working days |
Express Shipping (Pan India)
| Shipping fee | ₹249 |
| Delivery time | 1-4 working days |
Mon–Sat | 11:00 AM – 5:00 PM
Rush shipping (Delhi NCR only)
| Shipping fee | ₹350 |
| Delivery window |
Priority / Same-day
|
| Order cutoff time | Before 5:30 PM |
| Availability | Mon–Sat only |
Service confirmation depends on location and stock availability. Not available on Sundays.
Queries: wear.bartus.in@gmail.com | Mon–Sat, 11 AM – 5 PM
Try & Buy (selected Delhi pin codes)
| Shipping fee | ₹350 |
| Delivery window |
60–180 minutes
|
| Max products per request | 4 items |
| Max per order (incl. sizes) | 6 items |
| Try time at doorstep | 15 minutes |
How it works
- Our team delivers selected products to your doorstep.
- You get 15 minutes to try them.
- Keep what you like, return the rest instantly.
Cash on Delivery (COD)
| COD handling charge | ₹100 extra |
| Prepaid discount (orders above ₹1500) |
5% OFF
|
Delivery attempts & RTO policy
| Delivery attempts |
3 attempts
|
| Reshipment fee (customer fault) |
₹200
|
| Reshipment fee (courier fault) |
No charge
|
RTO triggered by
- Order not accepted
- Customer unavailable
- Incorrect address
- Refused at doorstep
Possible delays
- Festival rush
-
Government holidays
-
Government holidays
-
Unexpected courier disruptions
We always coordinate with our courier partners to minimise delays and keep you updated.
Important notes
Are delivery timelines in working days?
Yes, all delivery windows are calculated in working days, excluding Sundays and public holidays.
Can I redirect my order after it ships?
No. Orders once shipped cannot be redirected to a different address.
What if delivery time vary?
Timelines may vary based on serviceability and courier partner capacity in your area.
Need help? Our team is here for you.
Mon–Sat | 11:00 AM – 5:00 PM
Thank you for choosing Bartus — we're committed to making your experience smooth and premium.